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Unit 4　Customer Service
一、選擇合適的單詞或短語，用其適當形式補全以下句子
(complaint, make up for，apology，refund，mention，get... checked, repair, inconvenience)
1．We received a letter of ________ from Jack.He took the notebook by mistake.
2．I'm so sorry for the ________ caused.
3．—Did she ________ where she was going
—Yes. She said she would go to the library. 4.I'd like to have my mobile phone ________.It can’t be powered on.
5．Excuse me, I would like to make a ________.
6．If you are not satisfied with the goods, they will ________your money.
7．We'll________ your sports watch ________ immediately.
8．I hope you can reduce the price a bit to________ the loss.
二、英語知識運用
1．—Hi, Tom. ________？
—Pretty good, thanks. And you
A．How are you doing
B. How do you do
C. What are you doing
D. Who are you
2. —You'd better take an umbrella. It________ in the afternoon.
—Thank you. I will put one in my bag.
A．will be rain
B．rains
C．is raining
D．is going to rain
3．He often practices ________ the guitar after class.
A．play B．playing
C．to play D．played
4．A headmaster ________ a school.
A．in charge of B．is in charge of
C．in the charge of D．is in the charge of
5．—Lily, what will you do if you meet some crime
—I must call the police for help________.
A．in time B．at no time
C．all the time D．by the time
6．—I'm leaving now.
—________ you turn off the lights when you leave the room.
A．To make sure　 B．Make sure 　
C．Made sure 　 D．Making sure
7．________ the fact that sharks are caught and finned, the number of large sharks around America falls quickly.
A．In spite of　 B．Due to 　
C．Rather than 　 D．In case of
8．As a worker, you must know it’s important to ________ the quality of the products while working.
A．describe B．persuade
C．interrupt D．guarantee
9．It is impolite to talk back to your grandpa. please Go and________ to him.
A．explain　 B．apologize 　
C．listen 　 D．write
10．—Tell Mary that there’s someone ________ for her at the door.
—OK，no problem.
A．waiting B．waited
C．waits D．to wait
11．Cathy is afraid of the dog. She will run away ________she sees it.
A．ever since B．although
C．as soon as D．so that
12．Thanks to the development of science and technology，our lives are much________ than before.
A．most convenient
B．the most convenient
C．convenient
D．more convenient
13．—Mom, can I go to the party tonight
—________ you come back before 10 o'clock tonight, dear.
A．As long as B．Because
C．When D．Although
14．—What's the secret of success, Dr King
—Never give up，________you’ll make it someday.
A．and B．but
C．or D．so
15．This advertisement says the Huawei mobile phone ________.
FOR SALEHuawei mobile phoneBought last monthLook almost the same as a new one & work wellContact Mike：555888
A．is made by Mike
B．was sold last month
C．is in good condition
D．has been sold already
三、根據情景內容補全對話
S：Good morning, sir. 1.________ can I help you
C：Yes. I'd like to make a 2. ________ . The goods you sent to us seem to be out of joint with your samples.
S：What's the matter
C：It's not what I asked for.
S：What's 3. ________ with it
C：It's not the right material.
S：Really
C：The pattern is not right, either.
S：Let me check it.Oh, sorry, we sent the goods wrong.
C：Can you 4. ________ other goods for me
S：Sure. May I see your receipt
C：Of 5. ________. Here you are.
S：OK. We'll exchange other goods for you.
C：All right.
四、短文填空
Dear Sir or Madam，
I bought an electronic dictionary from your online shop on January 1st, 1.________ I found it has some problems after 2.________ (use) it for a short period of time.
To begin with, the battery needs 3.________ (recharge) after a mere 2 hours of use. This means that I need to carry my charger with me when I go 4.________ for a day. In addition, the buttons on the electronic dictionary 5.________(be) so small that it is nearly 6.________(possible) to type anything with them.
Personally, I found this to be 7.________(complete) unacceptable. Therefore, I would like either to 8.________(exchange) for another model 9.________ works well or a full refund . I am looking forward 10.________ your prompt reply.
Yours sincerely，
Li Ming
五、閱讀理解
Hi, dear boys and girls! You are the customers today. Customers are the gods. I’m glad to tell you how to be a healthy kid. Here are some rules you should follow.
First, eat different foods, especially fruit and vegetables. You may have a favorite food, but you'd better eat something different. If you eat different foods, you will probably get more nutrients (營養物質) your body needs.
Then, drink water and milk as often as possible. When you're really thirsty, cold water is the No. l choice. Milk is a great drink that can give you more calcium (鈣) your body needs to grow strong bones.
Next, listen to your body. How do you feel when you are full When you are eating, notice how your body feels and when your stomach feels comfortably full. Eating too much will not make you feel comfortable and make you fat.
Afterwards, limit (限制) screen time. Screen time is the time you watch TV, DVDs and videos, or using computers. It is good to take more exercise such as basketball, bike riding and swimming. You can't watch TV for more than two hours a day.
Finally, be active. One thing you'd like to do as a kid is to find out which activity you like best. Find ways to be active every day.
Follow these rules and you can be a healthy kid.
1．You have to eat different kinds of foods, especially ________.
A．meat B．hamburgers
C．sweets D．fruit and vegetables
2．Which kind of drinks can give you more calcium
A．Juice. B．Milk.
C．Cold water. D．Tea.
3．According to the passage, how many rules should you follow if you want to be healthy
A．Five. B．Nine.
C．Fifteen. D．Thirteen.
4．According to the passage, which of the following is TRUE
A．When you're eating, you don't have to pay attention to how your body feels.
B．You can eat your favorite food as much as you can.
C．You can watch TV whenever you like to get more information.
D．We should try to live in an active way in our life.
5．Which is the best title of the passage
A．How to make yourself popular
B．How to be a healthy kid
C．How to be a popular kid
D．How to make your parents healthy
六、寫作
Mr.Liu向手機店投訴自己一個月前購買的手機總是自動重啟，要求換貨或退款，請你根據該投訴，幫Mr. Liu寫一封投訴信。
內容包括：
1．投訴的原因
2．問題的解決方法
參考詞匯：
自動重啟restart automatically
全額退款get a refund of the full amount
兌換、交換exchange
注意：
1．文中不得出現個人真實信息；
2．可適當增加細節，以使行文連貫；
3．詞數80－120。
Dear Madam/ Sir，
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Yours sincerely，
Mr. Liu
答案
一、選擇合適的單詞或短語，用其適當形式補全以下句子
1．apology　2.inconvenience　3.mention　4.repaired
5．complaint　6.refund　7.get... checked
8．make up for
二、英語知識運用
1．A　解析：本題考查情景交際。句意：——你好，湯姆！你最近好嗎？ ——相當好，謝謝，你呢？根據回答可知是詢問對方近況如何，B是陌生人之間初次見面的問候，C是問你在干什么，D是問你是誰，故選A。
2．D　解析：本題考查時態。句意：——你最好帶上一把雨傘，今天下午有雨?！x謝，我將在我包里放一把。今天下午是將來的時間狀語，be going to do表示有跡象表明要發生的事，表達天氣變化一般用be going to，故選D。
3．B　解析：本題考查固定搭配。句意：課后他經常練習彈吉他。practice 后跟doing，故選B。
4．B　解析：本題考查動詞短語辨析。句意：校長負責管理一所學校。in charge of負責；in the charge of 在……的管理下；分子句子可知，句子缺少謂語動詞，故排除A、C，根據句意校長負責一所學校。故選B。
5．A　解析：本題考查短語辨析，句意：——莉莉，如果你遇到犯罪，你會怎么做？——我必須叫警察及時來幫忙。in time及時； on time 按時； all the time 一直； at no tome 決不；by the time 到……的時候。根據 what will you do if you meet some crime？可知，當遇到一些犯罪行為的時候，應該是及時報警，故選A。
6．B　解析：考查祈使句。句意：——我現在要走了?！愦_保在離開時把燈關了。根據句意可知，答句為祈使句，表示叮囑。祈使句的一般結構： 動詞原形＋其他。故選B。
7．B　解析：考查短語辨析。根據句意“the fact that sharks are caught and finned, the number of large sharks around America falls quickly”可知，美國大型鯊魚的數量迅速下降是由于鯊魚被捕獲并割下魚鰭。A.In spite of 盡管；B.Due to因為，由于；C.Rather than而不是；D.In case of 萬一，假使。故選B。
8．D　解析：考查動詞辨析。句意：作為一個工人，你必須知道在工作的時候保證產品的質量是很重要的。A意為描述，B意為說服，C表示打斷，D表示保證，故選D。
9．B　解析：本題考查動詞辨析。句意：和你爺爺頂嘴是不禮貌的。請去跟他道歉。 explain解釋，說明；apologize道歉；listen聽；write寫。根據It is impolite to talk back to your grandpa.可知這里是應該跟爺爺道歉，故答案為B。
10．A　解析：考查非謂語動詞。句意：——告訴瑪麗門口某個人在等她。——好的，沒問題。there's 句子中含有謂語動詞，再出現動詞wait應該為非謂語動詞，這里someone和wait之間是主動關系，并且是作定語修飾someone，故答案為 A。
11．C　解析：考查連詞用法．ever since自從……以來；although盡管；as soon as一……就；so that 因此。根據題意 Cathy害怕狗。她一看到狗就立即跑開，因此選C。
12．D　解析：考查形容詞的比較級。句意：多虧了科學和技術的發展，我們的生活變得比以前更方便了。句子中有than before標志要用比較級形式，故選D。
13．A 　解析：考查狀語從句。句意：——媽媽，我今晚可以去參加派對嗎？——親愛的，只要你今晚10點前回來就行。as long as只要；because因為；when當……時；although盡管。根據“you come back before 10 o'clock tonight”可知，只要今晚10點前回來就可以去，用as long as引導條件狀語從句，故選A。
14．A　解析：考查連詞。句意：——成功的秘訣是什么，金博士？——永遠不要放棄。然后某一天你會做得到的。根據回答前后之間是并列遞進關系，故選A。
15．C　解析：考查信息理解。句意：這個廣告說華為手機________。這是一則待售廣告，可知A和D錯誤，Bought last month可知B錯誤，故選C。
三、根據情景內容補全對話
1．How　2.complaint　3.wrong　4.exchange
5．course
四、短文填空
1．but　2.using　3.recharging　4.out　5.are
6．impossible　7.completely　8.exchange
9．that/which　10.to
五、閱讀理解
1．D　解析：細節理解題．根據第二段句子First，eat different foods, especially fruit and vegetables.首先，吃不同的食物，尤其是水果和蔬菜，可知你必須吃不同種類的食物，尤其是水果和蔬菜。故選D。
2．B　解析： 細節理解題。根據第三段Milk is a great drink that can give you more calcium.牛奶是一種可以給你提供更多鈣的好飲料，可知選B。
3．A　解析：細節理解題。根據整篇文章內容及其句子First，eat different foods，especially(尤其) fruit and vegetables.首先，吃不同的食物，尤其是水果和蔬菜，Second，drink water and milk as often as possible.其次，盡可能多喝水和牛奶．Third，listen to your body.第三，傾聽你的身體．Fourth，limit(限制) screen time.第四，限制坐在電視等屏幕前的的時間．Fifth，be active.第五，每天要活躍．可知這篇文章一共給我們講了五條規則，故選A。
4．D　解析：細節理解題。根據第四段的When you are eating, notice how your body feels可知A項錯誤，根據第二段的You may have a favorite food, but you'd better eat something different. If you eat different foods, you will probably get more nutrients (營養物質) your body needs.可知B項錯誤，根據第五段的You can't watch TV for more than two hours a day.可知C項錯誤，故選D。
5．B　解析：主旨大意題。根據整篇文章內容及其第一段句子I'm glad to tell you how to be a healthy kid. Here are some rules you should follow.我很高興告訴你怎樣做一個健康的孩子。下面是一些你應該遵循的規則．可知這篇文章主要講述了如何保持健康，即如何成為一個健康的孩子。故選B。
六、寫作
參考范文：
Dear Madam/ Sir，
I'm writing to complain about the phone I just received. I bought a phone on your website several days ago. But when I opened the package, I found that the phone always restart automatically. I felt disappointed. I had waited for the phone for 3 days, so personally, I found this to be completely unacceptable. Therefore, I would like either to exchange for a new one or get a refund of the full amount.I am looking forward to your prompt reply.
Yours sincerely，
Mr.Liu
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Unit 4 Customer Service

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