資源簡介

(共26張PPT)
應(yīng)用文寫作
突破訓(xùn)練
投訴信
晨讀晚背
一、必背詞匯
1.開頭段
①投訴，抱怨 __________________________________
②對……不滿意 ________________________________
③表達(dá)不滿 ___________________________________
complain/make a complaint about...
be discontent/unsatisfied with...
convey/express one’s dissatisfaction
2.結(jié)尾段
①合理的解釋 _________________________
②認(rèn)真地考慮這件事 _____________________________
a reasonable explanation
consider this matter seriously
③調(diào)查此次事件 _________________________________
④采取措施 _____________________
⑤解決問題 _________________________________
⑥把這件事解決好 _____________________________
⑦把錢退還給我 ________________________
⑧期待盡快回復(fù) ______________________
investigate/look into the matter/incident
take measures
deal with/solve the problem
have/get this matter settled
have my money back
expect an early reply
3.中間段
①讓我煩惱 _________________________
②停止工作 _______________________
③忍受這種情況 ________________________________
④打斷我們正常的生活 __________________________
⑤出乎意料 _______________________
⑥在這種情況下 ____________________
⑦一些質(zhì)量問題 __________________
⑧糟糕的服務(wù) _______________
make me annoyed
put up with/bear/tolerate this situation
stop working
interrupt our normal life
out of one’s expectation
in this situation/case
poor service
some quality problems
二、必背好句
1.開頭段常用語
①對不起打擾您了，恐怕我得投訴了。
_________________________________________________
_________________________________________________
②我寫信是投訴關(guān)于……
_________________________________________________
③主要的問題如下。
_________________________________________________
I feel sorry to trouble you but I am afraid that I have to make a complaint.
I am writing to complain about …
The main problems are as follows.
2.結(jié)尾段常用語
①我在等待一個合理的解釋，并期待早日回復(fù)。
_________________________________________________
_________________________________________________
②我真誠地希望你能認(rèn)真調(diào)查這件事情，以及采取恰當(dāng)?shù)拇胧┓乐诡愃剖录俅伟l(fā)生。
__________________________________________________
__________________________________________________
__________________________________________________
I am waiting for a reasonable explanation and expecting an early reply.
I sincerely hope that you will look into the matter seriously and proper measures should be taken to prevent such an incident (from) happening again.
③您能否盡快換一個新的給我或者給我退款？
________________________________________________
________________________________________________
④坦率地說，我不準(zhǔn)備再忍受這個情況了。
________________________________________________
________________________________________________
⑤您若能盡快采取措施處理這個問題，我將感激不盡。
________________________________________________
________________________________________________
Could you change a new one for me or return my money as soon as possible
Frankly speaking, I am not prepared to put up with the situation anymore.
I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.
3.中間段常用語
①我對你們提供的惡劣服務(wù)感到很惱火。
__________________________________________________
②我很失望地發(fā)現(xiàn)，有些書不僅印刷不好，而且還有輕微的破損，甚至有些書頁不見了。
__________________________________________________
__________________________________________________
__________________________________________________
Your prompt attention and early reply will be appreciated.
I'm annoyed to have been provided with such poor service.
I was disappointed to find that some of the books are not only poorly printed, but also slightly damaged, and even some pages are missing.
⑥您的及時關(guān)注和早日答復(fù)將不勝感激。_____________
_________________________________________________
③令我很不滿意的是，手機不容易操作，給我?guī)砹撕芏嗖槐恪?_________________________________________
_________________________________________________
④更糟糕的是，它經(jīng)常毫無理由地壞掉，這說明它的質(zhì)量很差。_________________________________________
________________________________________________
⑤為改善這種情況，建議你采取以下措施。
________________________________________________
________________________________________________
Much to my dissatisfaction, the cellphone is not easy to operate, causing me much inconvenience.
What’s worse, it often breaks down for no reason, which shows its poor quality.
To improve the situation, it is advisable for you to take the following measures.
⑥鑒于此事所造成的不便，我覺得你應(yīng)該……
_________________________________________
_________________________________________________
⑦我強烈要求你調(diào)換……或者盡快修理。
_________________________________________________
________________________________________________
⑧我要求全額退款。
________________________________________________
________________________________________________
In view of the inconvenience that this has caused, I feel you should…
I strongly insist that you change ... or have it repaired as soon as possible.
I would like to get my money back./I have to ask for/demand / claim a (full) refund.
典例示范
假定你是李華，在某海外購物網(wǎng)站上訂購了一款智能手表，但是收貨之后出現(xiàn)了一些問題，請你給該網(wǎng)站客服寫一封郵件，內(nèi)容包括：1.投訴內(nèi)容；2.你的訴求。
注意：1. 詞數(shù)80左右； 2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。
Dear Sir or Madam,
I’m writing to express my dissatisfaction with the smartwatch I recently purchased from your online store.
_____________________________________________________
_____________________________________________________
Yours sincerely,
Li Hua
步驟一：審題
文體 投訴信
寫作情境 網(wǎng)購智能手表出現(xiàn)了一些問題，向網(wǎng)站客服投訴
信的作者 李華（顧客）
寫作對象/讀者 海外購物網(wǎng)站客服
時態(tài) 一般過去時，一般現(xiàn)在時
語氣 保持冷靜和客觀，使用正式和禮貌的措辭
步驟二：謀篇布局
步驟三：經(jīng)典范文 熟記文中黑體詞塊及有下畫線的功能句型。
Dear Sir or Madam,
I’m writing to express my dissatisfaction with the smartwatch I recently purchased from your online store.【寫信目的】
One month ago, to give my brother a surprise during the Spring Festival, I ordered it in advance, however, the product arrived long after the Spring Festival had passed, causing great inconvenience. Furthermore, the product I received is different from what was advertised. It lacks the promised features and functions, which makes it a poor choice as a gift. 【要點1：投訴內(nèi)容】Therefore,
I would like a full refund and I hope that future orders can be delivered promptly to avoid similar inconvenience.【要點2：訴求】
It is my sincere hope that you’ll take my complaints seriously. Looking forward to your early reply.
Yours sincerely,
Li Hua
即時訓(xùn)練
訓(xùn)練一
假設(shè)你是李華，最近跟父母去國外旅行時所居住的旅館服務(wù)不好。請根據(jù)以下要點提示給旅館老板寫一封英文投訴信，信中應(yīng)包括下列內(nèi)容：1.空調(diào)不能正常運行；2.浴室不干凈；3.晚上周圍噪聲很大,且不給更換房間；4.服務(wù)員態(tài)度隨意,漫不經(jīng)心。
注意：1. 詞數(shù)80左右； 2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。
Dear Sir or Madam,
______________________________________________________________________________________________________________
Yours faithfully,
Li Hua
Dear Sir or Madam,
I am Li Hua, a customer of your hotel. My parents and I had a terrible stay in Room 512. I am writing to complain about your hotel service.
There are the following problems. To begin with, the air conditioner wouldn’t work. When I asked the staff for help, they said OK. But eventually, no one came. Besides, much to my dissatisfaction, I found the bathroom rather dirty to bathe in. What annoys me most is the noise outside at night, which was so loud that we found it hard to fall asleep. I asked to change rooms but was refused for the reason that the hotel was full. It was surprising that the waiters treated us in a very casual and indifferent manner. There is no doubt that your service needs to be improved.
I am really annoyed about it. I hope you can look into the case and take effective measures to prevent such things happening again. I would appreciate it if you could handle the matter at your earliest convenience.
Yours faithfully,
Li Hua
訓(xùn)練二
假設(shè)你是李華，最近注意到英文學(xué)習(xí)報存在一些問題，其中包括語法和拼寫錯誤、陳舊的閱讀材料以及紙張質(zhì)量下降等。請你給英語學(xué)習(xí)報負(fù)責(zé)人Tom寫一封郵件，內(nèi)容包括：1. 投訴相關(guān)問題； 2. 提出合理建議。
注意：1. 詞數(shù)80左右； 2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。Dear Mr. Tom,
________________________________________________________________________________________________________________
Sincerely,
Li Hua
Dear Mr. Tom,
I’m writing to complain about some problems with your newspaper.
First of all, there have been spelling and grammatical mistakes in the newspaper, which have greatly influenced my studying. Even worse than that, some of the reading materials are old so they are boring for us to read. Also, I’m not satisfied with the paper you are using now, as its quality is not as good as before. I’ve been a regular user of your newspaper but now I’m completely disappointed. I really hope you could make some improvements. It is a good idea to
proofread carefully before publication. You’d better improve the quality of the paper so that we readers have a better reading experience.
Thanks for your consideration. I am looking forward to your early reply.
Sincerely,
Li Hua
The end
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