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投訴信模板句和范文展示
開頭句：
I am writing to express my dissatisfaction regarding the service I received from your company during my recent visit.
（我寫信是為了表達我對貴公司在我最近一次光顧期間所提供服務的不滿。）
I am Li Hua, a regular customer of your store. I am extremely disappointed to bring to your attention a problem I encountered last week.
（我是李華，是你們商店的常客。我非常失望地要向你們提及我上周遇到的一個問題。）
I'm writing to make a complaint about the poor quality of the product I purchased from your online shop a few days ago.
（我寫信是要投訴幾天前我從你們網店購買的產品質量很差。）
I am a student at [School Name]. Recently, I had an unpleasant experience with your facility, which I feel compelled to share with you.
（我是[學校名稱]的一名學生。最近，我在使用你們的設施時有一段不愉快的經歷，我覺得必須要告知你們。）
It has come to my notice that there have been some issues with the after-sales service of your products. I am one of the affected customers and I hope you can take immediate action.
（我注意到你們產品的售后服務存在一些問題。我是受影響的顧客之一，希望你們能立即采取行動。）
段中句：
（關于提問題）
To begin with, the product I bought from you was supposed to function properly, but it started to malfunction just after a few days of use. It couldn't even perform its basic tasks, which has caused me a great deal of inconvenience.
（首先，我從你們這兒購買的產品本應正常運行，但使用沒幾天就出故障了。它甚至連基本功能都無法實現，給我帶來了極大的不便。）
What made me even more frustrated was the unprofessional attitude of your staff. When I asked for help, they seemed impatient and provided me with very vague instructions, which didn't solve my problem at all.
（更讓我沮喪的是你們員工的不專業態度。當我尋求幫助時，他們顯得很不耐煩，給我的指示也非常含糊，根本沒能解決我的問題。）
Moreover, the delivery of the item I ordered was delayed for nearly a week without any prior notice. I had been eagerly waiting for it as I needed it urgently, and this delay really messed up my plans.
（此外，我訂購的物品延遲了近一周才送達，而且事先沒有任何通知。我急需這件物品，一直在急切等待，這次延誤真的打亂了我的計劃。）
In addition, the environment of your establishment was far from satisfactory. It was dirty and noisy, making it impossible for me to relax and enjoy my time there as I had expected.
（另外，你們場所的環境也遠不能讓人滿意。那里又臟又吵，讓我無法像預期的那樣放松并享受在那兒的時光。）
Another issue that bothered me a lot was the false advertisement. The features you promoted on your website did not match the actual product I received, which made me feel cheated.
（另一個讓我很困擾的問題是虛假廣告。你們在網站上宣傳的產品特性與我收到的實際產品不符，這讓我感覺受到了欺騙。）
（關于針對性提建議）
I sincerely hope you could improve your after-sales service. For instance, setting up a 24-hour hotline so that customers can get prompt assistance whenever they encounter problems.
（我真誠地希望你們能改進售后服務。例如，設立一條 24 小時熱線，以便顧客在遇到問題時能及時獲得幫助。）
It would be beneficial if you could provide more professional training for your staff. This way, they can handle customers' inquiries and complaints skillfully and offer clear solutions.
（如果你們能為員工提供更專業的培訓，那將會很有益處。這樣，他們就能熟練處理顧客的咨詢和投訴，并提供清晰的解決方案。）
To regain customers' trust, I suggest you should strengthen the quality inspection of your products. Make sure each item leaving the factory meets the high standards you advertise.
（為了重新贏得顧客的信任，我建議你們應該加強產品質量檢測。確保每一件出廠的產品都符合你們所宣傳的高標準。）
In terms of delivery, you'd better partner with more reliable logistics companies and improve the tracking system. This will enable customers to know the exact location of their parcels in real-time.
（在配送方面，你們最好與更可靠的物流公司合作，并改進跟蹤系統。這將使顧客能夠實時了解包裹的準確位置。）
Regarding the false advertisement issue, I strongly recommend that you review and correct your promotional materials immediately. Be honest and accurate in presenting your products' features to avoid misleading consumers.
（關于虛假廣告問題，我強烈建議你們立即審查并糾正宣傳材料。誠實地、準確地展示產品特性，以免誤導消費者。）
結尾句：
I trust that you will take my complaint seriously and address these issues promptly. Looking forward to your favorable reply and a significant improvement in the near future.
（我相信你們會認真對待我的投訴并及時解決這些問題。期待你們積極的回復以及在不久的將來能有顯著的改善。）
Thank you for your attention to this matter. I sincerely hope you can turn this negative experience into an opportunity to enhance your service and product quality. I'll be waiting for your feedback.
（感謝您對此事的關注。我衷心希望您能將這次不愉快的經歷轉化為提升服務和產品質量的契機。我會等待您的反饋。）
I really hope you will make the necessary changes as soon as possible. If the situation remains unresolved, I may have no choice but to seek help from relevant consumer protection agencies.
（我真心希望你們能盡快做出必要的改變。如果情況仍未得到解決，我可能別無選擇，只能向相關的消費者保護機構求助。）
It is my sincere expectation that you will resolve these problems efficiently. This will not only satisfy my concerns but also help maintain the good reputation of your business.
（我真誠地期望你們能高效地解決這些問題。這不僅能化解我的困擾，還有助于維護你們企業的良好聲譽。）
Please let me know what actions you plan to take in response to my complaint. I believe your company has the ability and responsibility to make things right and regain customers' confidence.
（請告知我針對我的投訴你們計劃采取什么行動。我相信貴公司有能力也有責任把事情做好，重新贏得顧客的信心。）
范文：
假定你是李華，在美國某博物館參觀時，購買了一本介紹該館所收藏文物的書籍，閱讀后發現書中對一些中國文物(artifacts)的英文介紹有誤。請你就此向博物館寫一封信，內容包括：1.投訴問題；2.提出建議。
注意：1.詞數80左右；2.可以適當增加細節，以使行文連貫。
Dear Sir or Madam,
I am writing to bring your attention to an issue regarding the English introduction of some Chinese artifacts in the book I purchased during my visit to your museum. After careful reading, I have noticed that there are several errors in the descriptions of these artifacts.介紹背景，說明問題
For example, the introduction of a certain porcelain vase states that it was made during the Ming Dynasty, but in fact, it was actually created during the Qing Dynasty. Furthermore, the explanation of a calligraphy work incorrectly identifies the script as being from the Tang Dynasty when it is actually from the Song Dynasty. Considering these inaccuracies, I suggest that you review and revise the relevant content in the book. It would be beneficial if you could also include more detailed information about the historical and cultural significance of each artifact. This would not only enhance visitors’ understanding of the artifacts on display, but also contribute to the preservation and appreciation of cultural heritage.列出具體問題，給出建議和理由
Thank you for taking the time to consider my suggestions. I look forward to hearing from you soon.表明期待
Yours sincerely,
Li Hua
Dear Sir or Madam,
I am Li Hua, a Chinese who paid a visit to your museum the other day. I am writing to express my complaint about the mistakes in your book introducing the cultural relics in your museum.
It comes as a shock that some obvious errors in the introduction of Chinese artifacts are found in the book. The symbolic significance differs between Chinese and western dragons but there exists misinterpretation in a Chinese painting. Worse still, the authors and dates marked on some artifacts are at odds with the facts, which will definitely ruin the reputation of your museum. It is preferable to organize experts to review this book and remove the books with incorrect introduction.
I hope you can take my appeal into consideration. Looking forward to your favorable reply.
Yours sincerely,
Li Hua

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