資源簡介

投訴信/抱怨信
投訴信一般的套路就是:
第一段:表明身份+寫信目的:投訴/抱怨(表達擔憂)。
第二段:投訴的理由第一第二第三......這給我帶來很多不便。
第三段:希望對方關注投訴，期望對方盡早解決問題
(寫作語氣，不卑不亢，客觀禮貌）
奪人眼球的開頭句：
I am writing this letter to express my increasingly–growing concerns/worries brought by...
I feel sorry to trouble you but I am afraid that I have to make a complaint about the problems caused by...
I am writing to express my disappointment/dissatisfaction about...
I am most reluctant(猶豫的) to complain, but...
Dissatisfied with...I couldn’t feel more annoyed so I cannot help but make an immediate complaint.
兩點出彩篇中句：
As far as I’m concerned, you’d better (not)...,if so(not), which can...
Worse still,...(不良做法1) ,causing me much inconvenience/trouble.
Much to my dissatisfaction,...(不良做法2).
韻味無窮結尾句：
I wish to draw your immediate attention to the problem and take action to address it as soon as possible.
I strongly request that the effective measures should be taken to deal with this problem.
I would be grateful if you could take my complaint seriously and get it settled as soon as possible.
假定你是李華，你的鄰居外籍人士Mike養了了一只狗，他常在樓道遛狗，甚至帶著不戴嘴套的狗進電梯。請你給Mike寫一封信內容包括:
1.描述問題;
2.問題給你帶來的困擾;
3.希望他改進。
Dear Mike,
I'm writing to express my concerns regarding your dog in our apartment building. As your neighbor in the same floor, I have noticed that you often walk your dog in the hall way and even bring it into the elevator without a mouth cover, which has become a major inconvenience for me as(因為) I'm afraid of dogs. I hope you can understand the problems and start being more considerate towards your neighbors.
Thank you for your attention to this matter, and I hope we can all live in a harmonious community.
假定你是李華，上周六，你有一次不愉快的就餐經歷，對餐廳的服務員態度非常不滿意。于是你給該餐廳老板寫一封投訴信。要點如下：
1. 問題：牛肉面有蒼蠅，服務員態度粗魯。
2. 要求：餐廳賠禮道歉。
Dear Sir,
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m writing to express my dissatisfaction about the poor service of your waiters.
Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot.So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable.
It’s my sincere hope that you can investigate the matter seriously and make a formal apology to me.I look forward to a better service next time.
Sincerely yours,
Li Hua
假定你是李華，你在上周日搭坐102號公交車，該公交車司機的不文明行為讓乘客很憤怒。于是你向公交車公司寫一封投訴信。要點如下：
1. 司機的不文明行為(大聲講話、緊急剎車、態度粗魯等)。
2. 希望盡快查清此事。
Dear Sir,
I am Li Hua. I am writing to complain about one of your bus-drivers’ improper and rude behaviors.
Last Sunday, I was taking the No. 102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers advised him to concentrate on driving, but he didn’t pay any attention. What’s worse, he drove even faster. Then another passenger couldn’t bear it, asking the driver to keep the passengers’ safety in mind.
But the driver stopped the bus so suddenly that all the passengers nearly lost their balance. However, he didn’t apologize but said rudely “It’s none of your business.”
I sincerely hope you can investigate this incident and proper measures should be taken to prevent such an incident happening again.
Sincerely yours,
Li Hua
假如你是李華 上周六，在一家餐館你有一次不愉快的就餐經歷。請給該餐館的經理寫一封投訴信，講述所發生的事情。（投訴信的開頭和結尾已給出）
內容涉及以下要點：
1.服務員的態度不好
2.等待時間太長
3.食物的味道差
4.餐館太吵鬧
Dear Sir，
My name is Li Hua. I am writing to tell you something about your restaurant questions.
The reason for my dissatisfaction is your product and the service your staff have offered is not good enough. In the first place, your waiters treated me impolitely and they are impatient to me. In addition, I spent so much time waiting for my meal, but the food tasted not good enough. What’s more, it is too noisy to have a good meal time. Under these circumstances, I find it uncomfortable for me to experience eating in your restaurant.
I appreciate it very much if you could improve your service. Thank you for your consideration and I will be looking forward to your reply.
Sincerely yours,
Li Hua
假設你是李華，你上周在網店買了一件T-shirt，收到之后感覺不滿意，請向店家寫一封投訴信。
Dear Mr. or Mrs.,
I am a customer who bought a T-shirt in your store last week. I feel bad to trouble you but I am afraid that I have to make a complaint.
The reason for my dissatisfaction is that your product and the service your staff have offered were not good enough. In the first place, I selected it according to the size chart shown on your homepage, but actually it was too small for me to put on. In addition, when I turned to your staff for solution, she didn’t answer me in time. Under these circumstances, I find it uncomfortable for me to experience buying on the Internet.
I appreciate it very much if you could change another one bigger to me, and I would like to have this matter settled by this Sunday. Thank you for your consideration and I will be looking forward to your reply.
Sincerely yours,
Li Hua
假定你是李華，你上周搭乘一趟從美國到中國的航班CF807，此次航班給你帶來了諸多問題，因此你向航空公司發出了投訴信。
Dear Mr. or Mrs.,
I took the flight CF807 from America to China last week. I feel bad to trouble you but I am afraid that I have to make a complaint.
In the first place, the flight didn’t take off on time without any explanation, which made me unable to attend an important meeting. In addition, when I turned to your staff for water on the plane, she was too busy to give it to me.
Under these circumstances, I find it terrible for me to have this experience. I appreciate it very much if you could improve your service. Thank you for your consideration and I will be looking forward to your reply.
Sincerely yours,
Li Hua

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